Front-of-House

Part-time
Date Posted: August 18, 2025

At House Fitness, we’re more than a gym—we’re a community. Our Front of House team is the heart of the member experience: the first smile people see when they arrive, the voice behind the phone and Instagram DMs, and the support that keeps the gym running smoothly.

We’re looking for someone who is positive, organized, and energized by connecting with people.

What you’ll do:

Community & Member Experience

• Create a warm, upbeat, and welcoming environment for all members and guests

• Greet and assist members with account questions, updates, or changes

• Facilitate tours for new prospects and help with membership sign-ups

• Respond promptly to membership and general inquiries via phone, email, and Instagram

Operations & Facility Care

• Act as a keyholder, completing opening and closing duties

• Maintain a high standard of cleanliness and organization (put away weights, wipe down equipment, stock supplies, clean bathrooms, wash floors)

• Manage inventory and ordering for supplies

• Keep member accounts up to date in the gym’s management system

• Process payments and membership transactions accurately

Support & Retention

• Call members regarding failed payments or missed appointments

• Support retention by following up with members and ensuring their experience stays positive

What we’re looking for:

• A natural people-person with excellent communication skills

• Reliable, punctual, and comfortable taking ownership as a keyholder

• Organized, detail-oriented, and proactive in keeping things running smoothly

• A problem-solver who can handle account questions and escalate when needed

• Previous customer service or front desk experience is an asset (fitness industry is a bonus, but not required)

Perks:

• Free gym membership

• Sales commission

  
  

Type: 10-15h/wk

Compensation: Let’s talk!

Location: Peterborough, ON

To Apply: Send your resume and a short note about why you’d be a great fit to info@housefitness.ca